2nd Line Support Analyst- Sidcup- £25k-£27k
An excellent opportunity has arisen with a market leading Managed Service Provider for a 2nd Line Support Analyst to ensure the progression and swift resolution of tickets logged with the Service Desk and managing client expectations throughout.
Our client is a highly regarded, award winning company that provides high-level support to recognised businesses, and are continuously expanding.
Role and Responsibility:
·Handle escalated calls from first line Service Desk
·Administer and maintain customer infrastructure, including Active Directory, Azure AD, LAN, Internet access, firewalls and Exchange/Office 365
·Monitor and troubleshoot server and network performance utilising the monitoring system to ensure any necessary action is taken
·Administer backup and disaster recovery systems and processes
·Management of relationships with third parties and suppliers
·Keep operational documentation up to date
·Attend client sites for issue resolution and pro-active maintenance
·Out-of-hours and/or on-call working is periodically required
Essential Skills & Experience:
·Excellent knowledge of Microsoft Windows Server 2008/2012/2016/2019 including NLB and clustering
·Good knowledge of Hyper-V and VMware ESX
·Strong knowledge of Microsoft Exchange Server and Office 365
·Strong knowledge of Microsoft Windows 7-10
·Strong knowledge/experience of troubleshooting networking protocols and technologies such as TCP/IP, DNS, DHCP, routing and vLANs
·Good Knowledge of backup and DR services (Backup Exec, Datto, Azure)
·Experience in managing Cisco switches and routers.
·Good knowledge of Avaya phone systems and Gamma Horizon.
·Knowledge of iSCSI/Fibre channel Storage Area Networks, such as EMC
·Knowledge of Windows Script Host/VBScript/ PowerShell
·MCSA/MCITP: Server Administrator/VCP or equivalent IT qualifications an advantage
·Previous experience working for a Managed Service Provider
·Experience in financial services, legal and the not-for-profit organisations
·£25k-£27K based on skills and experience
·Excellent benefits package
·25 days holiday + bank holidays