Roles Infrastructure

3rd Line Service Delivery Engineer

  • Location: Sittingbourne
  • Type: Permanent
  • Payment: £34000 - 40000
  • Per: Annum
  • Role: Infrastructure

Posted by : Jacob Smith

Email :

3rd Line Support Engineer
Our client is hiring an experienced and confident 3rd Line Support Engineer  to join a team of highly technical Engineers within Kent. This role will give the chosen engineers an opportunity to partner with multi million pound organisation and advise them how to use their IT departments.
You will be a good communicator, technical proficient and be able to provide strategic guidance to clients with regard to technology and IT infrastructures and will enable major business process change through enhancements to clients IT. You may also be called upon to provide guidance and technical expertise during design, selection, implementation, as well as technology selection.

  • Engaging with clients to determine their technology requirements
  • Working with clients to deliver projects to a defined scope, quality, cost and timescale for outcome success.
  • Clarifying client system specifications, understanding working practices and the nature of the customers’ business.
  • Working at customer sites, liaising with staff at all levels within their organisation – good stakeholder management is therefore a pre-requisite.
  • Developing new technologies and then implementing these.
  • Presenting solutions in clear and consistent written or oral reports using Word, Excel and PowerPoint.
  • Designing, testing, installing and monitoring systems during the Project phase
  • Preparing documentation and presenting progress reports to customers following implementation.

The candidate will be technical proficient in the following areas:

  • Microsoft technologies, including Office 365 Cloud, Exchange Online and SQL; experience of designing and implementing MS Azure / AWS would be advantageous
  • Azure AD, Intune, Power Apps is a nice to have 
  • Server Operating Systems, Active Directory, DNS, Group Policy
  • Virtualization technologies including Hyper-V or VMware
  • Network hardware including Routers, Firewall, Switches, Wi-Fi (Vendor Neutral)
  • Storage including SAN, NAS, SCSI, iSCSI and Fibre Channel
  • Mobile Device Management, Security products
  • Backup and DR technologies with a strong understanding of BCP.


  • £30,000 – £40,000 (estimated package £50,000)
  • On Call Allowance
  • Pension
  • Holiday
  • Training

Please respond to this advert with an up to date version of your CV and the leading consultant will be In touch.
3rd Line Support Engineer (£50,000 package)

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