IT Support Specialist – Global brand – London – Hybrid – 6 month contract Inside IR35
Rate: £200-250pd inside IR35
Duration: 6 months contract
Location: London (5 days onsite)
Overview:
We are currently partnered with a Global brand who are looking for an IT Support Specialist in their London office, you’ll be the face of IT for our local team, providing hands-on and remote support across a variety of systems and platforms. You’ll ensure the smooth operation of IT services, supporting a dynamic workforce of scientists, engineers, and business professionals. You’ll also serve as a key point of contact between local operations and global IT functions. This is a customer-facing role requiring strong technical skills, excellent communication, and a proactive approach to problem-solving.
Role and Responsibilities:
- Serve as the primary IT support contact for the London office, delivering high-quality, in-person technical assistance
- Troubleshoot and resolve hardware, software, and network-related issues efficiently
- Manage service requests and incidents via chat, video call, phone, email, and ITSM tools
- Support and maintain end-user devices including laptops (macOS and Windows), printers, mobile devices, and AV/video conferencing systems
- Address basic network issues and escalate complex problems to global network teams
- Install, configure, and maintain desktops, laptops, peripherals, and applications
- Provide AV support for meeting rooms and video conferencing setups
- Maintain accurate records of IT assets and support hardware lifecycle management
- Assist with onboarding and offboarding processes, ensuring IT readiness for new starters
- Act as a liaison for global IT initiatives and escalate unresolved issues as needed
- Promote and adhere to IT security best practices within the London office
- Document IT procedures and contribute to knowledge base articles for local systems
- Conduct routine maintenance checks to ensure optimal system performance
Essential Skills and Experience:
- Demonstrated experience in an on-site IT support role within a fast-paced, customer-focused environment
- Strong technical expertise across both macOS and Windows platforms
- Proficiency with Google Workspace and Microsoft Office 365
- Solid understanding of networking fundamentals (TCP/IP, DNS, Wi-Fi)
- Experience in hardware diagnostics and repair (laptops, desktops, printers)
- Familiarity with ITSM/ticketing platforms (e.g., ServiceNow)
- Excellent verbal and written communication skills
- Friendly, professional, and empathetic approach to user support
- Proactive attitude with strong problem-solving abilities and eagerness to learn
- Ability to manage multiple priorities with minimal supervision
Preferred Skills:
- Certifications such as CompTIA A+, Network+, Microsoft MCP/MCSA, or ITIL Foundation.
- Experience supporting cloud-based tools and SaaS platforms.
- Working knowledge of Slack for team communications.
- Previous experience in biotech, life sciences, or a research-focused environment.
- Basic scripting knowledge (e.g., PowerShell, Bash) for automation and system management.