1st Line Support Engineer – Late Shift – Kent – Consultancy – £25,000-£30,000 + Excellent Benefits
Overview:
An exciting opportunity has arisen with an award-winning IT Managed Service Provider to join as a 1st Line Support Engineer working a late shift. If you thrive in a fast-paced environment and have a passion for IT support, this is the perfect role for you! This position requires working on a shift rota, covering afternoon to late-night hours (e.g., 3:00 PM – 11:00 PM or 4:00 PM – 12:00 AM). The ideal candidate will be dynamic, ambitious, and committed to providing excellent customer service while working within these hours.
Role & Responsibilities:
- Responding to inbound calls effectively
- Logging customer issues, queries and requests into the internal ticket management system
- Providing 1st line Server, Network & Desktop technical support
- Conducting hardware configurations and software installations
- Managing and working to internal and customer SLA’s, escalating problems when necessary
- Creating and maintaining infrastructure documentation tailored to individual clients needs
- Taking proactive end-to-end ownership to resolve issues when they arise
- Managing client expectations through clear communication
Essential Skills & Experience:
- 0-2 years’ experience in a similar role
- Previous experience working for a MSP
- Active Directory
- MS Windows
- Office 365
- Customer-facing experience
- Confident working to client Service Level Agreements (SLAs)
- Experience working in a broader service delivery function
- Able to confidently support multi-site clients
- An analytical problem solver who can work autonomously
Package:
- Salary up to £30,000
- Support with Certifications
- Many more excellent benefits
1st Line Support Engineer – Late Shift – Kent – Consultancy – £25,000-£30,000 + Excellent Benefits
