·Package: £65K + 20% bonus + up to 12% pension + excellent bens
·Location: London, City (1-2 days office based)
An excellent opportunity has arisen with one of the world’s leading financial groups. Global network with around 3,000 offices in more than 50 markets. The Group has over 180,000 employees and are looking to recruit a ServiceNow Specialist to be a Subject Matter Expert to join team within Service Management Department
Role is having responsibility for its development and for the operational delivery of the service. Responsible for ensuring that all aspects of the service delivery to the organisation meet the necessary levels of governance and quality by adhering to the underpinning policy and procedures for the product.
·Responsible for the day to day technical management of the ServiceNow Product suite.
·Act as the central point of contact for all ServiceNow enhancement and integrations requests.
·Responsible for translating business requirements into ServiceNow technical solutions optimizing automation and integration.
·Act as a subject matter expert on the ServiceNow Platform and Modules within the team and technical escalation point for junior staff.
·Responsible for ensuring all ServiceNow enhancements and integrations align to out-of-the-box best practice and maintain a high Health Scan score.
·Responsible for providing technical governance, guidance and approval of changes submitted for review.
·Responsible for ensuring that the platform remains in a supported version by raising the relevant requests for funding and project approval in a timely manner for management consideration and submission.
·Ensure that the overall support structure for ServiceNow is sufficient to meet the operational requirements for the delivery of the product set.
Skills & Experience
·ServiceNow Admin Certified as a minimum. Advanced ServiceNow certifications preferred.
·ITIL Foundation as minimum.
·Cobit Governance experience preferred.
·Agile Development experience
·Process development and documentation experience.
·Excellent written and verbal skills, and must be able to document and articulate to others key issues in the infrastructure arena.
·Able to drive problem resolution through the appropriate escalation channels.
·Able to confidently participate in white board type design and review sessions.
·Able to evaluate and understand new products within the team’s scope.
·A team player, approachable and flexible but also able to work independently.
·Contribute to building a culture of a service excellence, always putting the customer, our people and our business at the centre of everything undertaken.
Education / Qualifications:
·Degree Educated (preferably Computer Science or similar) and/or similar work experience.