Roles Infrastructure

ServiceDesk Support

  • Location: Kent
  • Type: Permanent
  • Payment: £18000 - 20000
  • Per: Annum
  • Role: Infrastructure

Posted by : Lewis Tomlinson

Email : Lewis.Tomlinson@intecselect.com

1ST Line Helpdesk Technician – Maidstone – Managed Services – £18,000 – £20,000 + Excellent Benefits

Overview:
Our client are one of Europe’s largest multi-brand provider of managed print services, process technology, and outsource services are looking for a 1st Line Helpdesk Technician to join their growing team in Maidstone.

Role & Responsibilities:
The Helpdesk Technician role is an exciting opportunity to join a fast paced and dynamic helpdesk environment, with a focus on customer service and exceeding customer expectations.

Responsibilities:
• Using remote access software to assist our customers in resolving print, scan, fax and network related issues
• Providing assistance to field engineers for IT support
• Fast turnaround of customer requests
• Improve customer service, perception, and satisfaction

Essential Skills & Experience:
• Ability to Troubleshoot PC/Printer/Network related faults (Experience)
• Basic understanding of key protocols, e.g. SMTP,SNMP,DNS,IPV4,Bonjour,SMB
• Analytical/Logical thinking
• Excellent Customer Service skills
• Experience in 7using remote access tools (TV, GoToAssist, VPN’s)
• Client Centric ticket management experience
• Initiative to read and follow manuals

Desirable:
• MAC Experience and Troubleshooting (highly desired)
• Knowledge of all photocopier features including advances options such as job build (highly desired)
• Experience working with ticket management systems (highly desired)
• Experience in print driver installation (highly desired)
• Awareness of print driver installation (highly desired)

Package:
•£18,000 – £20,000 Basic Salary
• + Excellent Benefits and quarterly bonuses

1ST Line Helpdesk Technician – Maidstone – Managed Services – £18,000 – £20,000 + Excellent Benefits

Apply for this role

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