Service Director

  • Location: London
  • Type: Permanent
  • Payment: £100000 - 120000
  • Per: Annum
  • Role: Other

Posted by : Lewis Tomlinson

Email : Lewis.Tomlinson@intecselect.com

Service Director – London – MSP

Overview:
Our client is an enterprise level professional services company who provide Telecom and MPS services to SME customers consisting of an upfront sale of equipment and a 3 to 5-year service wrapper. The company employs over 200 people across the UK.

Role & Responsibilities:
The Service Director is a key strategic and operational leadership role responsible for the development, continuous improvement and delivery of customer service and the strategic development of operational requirements, process and technology, to deliver key service outcomes for customers in a B2B environment in the areas of print and document management solutions.

You will Lead a team of 120 service staff, build a strong management team and develop and maintain good working relations with sales and finance teams so that service delivery issues are resolved quickly

Skills & Experience:
·Extensive experiencing of managing operational customer service teams
·Strong strategic and customer focus with a clear understanding of the wider issues affecting the relevant markets.
·Proven Management and/or relationship management experience at a senior, strategic level. Established track record of exceeding targets, KPI’s SLA’s, in a quality led, legislative compliant environment
·Able to interpret M.I, develop strategy, and make recommendations
·Technology Background
·Process and structure driven

Package:
·£100,000 – £120,000 Basic Salary
·Generous Annual Bonus Scheme
·Life assurance
·Car allowance
·Cycle of Work scheme
·25 days holiday – an additional day for your birthday

Service Director – London – MSP

Apply for this role

Other vacancies

Other

  • London
  • £100000 - 120000
  • Permanent
  • 13th Jul

J2077

Other

  • London
  • £100000 - 120000
  • Permanent
  • 13th Jul

J2083

Other

  • London
  • £100000 - 120000
  • Permanent
  • 13th Jul

J2082 TAM