Service Desk Analyst – Windows 11
Overview:
We are currently supporting a leading financial services organisation that is seeking a Service Desk Analyst to assist with a large-scale Windows 10 to Windows 11 migration. This position is fully office-based in London and will involve guiding users through the upgrade process, resolving technical issues, and ensuring successful access to business-critical applications.
The ideal candidate will bring strong troubleshooting skills across Microsoft environments and be confident supporting end users in a fast-paced, professional setting.
Role & Responsibilities:
- Provide hands-on support to end users upgrading from Windows 10 to Windows 11.
- Assist with software access and configuration via the company’s software portal.
- Troubleshoot upgrade-related and end-user device issues, escalating where appropriate.
- Log and manage tickets in the ITSM platform in line with SLAs.
- Maintain accurate documentation of incidents and resolutions.
- Communicate clearly with users of varying technical abilities.
- Monitor progress and provide daily updates to project leads.
Essential Skills & Requirements:
- Solid experience supporting Windows 10/11 desktop environments.
- Hands-on exposure to OS deployment, upgrades, and/or device refresh projects.
- Good understanding of Microsoft 365, Active Directory, and general device troubleshooting.
- Experience using ITSM ticketing tools (ServiceNow desirable).
- Strong customer service, communication, and organisational skills.
- Able to work independently and produce supporting user documentation.
Desirable:
- Previous experience supporting device rollout or upgrade programmes.
- Knowledge of Intune, Autopilot, and remote support tools.
- Hardware troubleshooting capabilities.
Offer:
- London-based, fully onsite role.
- £200 – £350 Per Day Inside IR35 contract.
- Working hours: 09:30–17:30.
- Expected contract completion: End of January.