Roles Infrastructure

Service Delivery Egineer

  • Location: Sittingbourne
  • Type: Permanent
  • Payment: £30000 - 36000
  • Per: Annum
  • Role: Infrastructure

Posted by : Nyssia Harvey

Email : Nyssia.Harvey@intecselect.com

Service Delivery Engineer (24/7)

Company:
A leading IT consultant that specialises in the financial industry is currently hiring a Service Delivery Engineer to join a rapidly growing service desk team. Our client specialises in a wide range of services including network infrastructure, data centre and business continuity services for a number top organisation within the UK.

Established for over 25 years and with a £6M turnover and strong balance sheet, our clients facilities include two data centres, a disaster recovery suite, a network operations centre, all located in a highly secure twenty-five acre campus.

This is a fantastic opportunity for a Service Delivery Engineer to progress as my client is a keen advocate of in house career progression into their Network Infrastructure team.

Role overview:
This role will be providing a full 24 x 7 service support model and the candidate will join their specialist team providing Global Service Desk support on repeated shift pattern, covering an average week of 38.5 hours. Additionally, you will be subject to the following:
• As a Service Delivery Engineer you will work within a shift pattern providing a mixture of 1st/2nd/3rd line service desk/remote support, field support and the installation of IT projects and managed services to our growing customer base primarily London and the South.
• Reporting to the Service Desk Manager, you will work closely with other service engineers in the Platforms, Infrastructure and Internet Services Teams.
• Be exposed to the following technologies Routers, Switches, Firewalls and Wireless Technologies, Printers, Desktops and Servers and Telephony and Connectivity services.

Technical Exposure:
• Microsoft Desktop & Office Systems
• Microsoft Server and Virtualisation Technologies
• Active Directory Security and Administration, GPO
• Working knowledge of TCP/IP, DNS, DHCP
• Support of hardware, printers, desktops and servers
• Email, Antivirus & Backup software
• Networking knowledge regarding WAN, LAN, VLAN, VPN, WLAN, layer 2/3 switching, Firewalls and routers
• Mobile devices/phones

Package:
•£30,000 – £36,000 – Base Salary Circa
• Bonus – 15 – 20%
• Training – Server build rooms available.
• Progression prospects

Please respond to this advert with an up to date version of your CV and the leading consultant will be in touch.

Service Delivery Engineer (24/7)

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