Roles Change and Transformation

Senior Service Designer – Financial Services – Digital

  • Location: London Bridge
  • Type: Permanent
  • Payment: £60000 - 80000
  • Per: Annum
  • Role: Change And Transformation

Posted by : Chris Parsons

Email : chris.parsons@intecselect.com

Senior Service Designer – Financial Services – £60K – £80K + Package

An excellent opportunity has arisen with a global financial for a Senior Service Designer. As a Senior Service Designer you will be in a critical role which directly shapes the omni-channel experiences they provide for customers, advisers, partners and back-office operations informed by the company strategy and working in close partnership with digital product owners, feature teams and senior leadership.

Role of the Senior Service Designer
·To work collaboratively with colleagues and take personal accountability to maintain and enhance controls you are responsible for to support improvement of the overall control environment, customers outcomes and a reduction in operational risk.
·Leading design sprints; solution design workshops facilitation techniques and artefact production
·Communicating effectively across mediums (verbally, visually, and in-writing)
·Supporting & challenging digital product owners
·Agile ways of working
·Designing digital / self-serve journeys to become user’s desirable, feasible and viable channel-of-choice
·Fully utilising Jira, Confluence, MS Office, Visio
·To lead design sprints & other workshops to drive human-centered, insight-led, problem-led outcomes
·To utilise personas, journey maps and interviews to develop empathy & prioritise efforts
·To create artefacts of both style & substance which enables others to understand and action
·To steer new efforts by consulting prior retrospectives, at start-up
·To ensure true end-to-end is contemplated for everything we do (beyond point of purchase)
·To identify risks & mitigatios proactively
Requirements of the Senior Service Designer
·You have very strong facilitation & communication skills
·You have experience working closely with digital product owners
·You have extensive experience with Agile ways of working
·You have extensive experience with leading design sprints, associated techniques and artefacts
·You have successfully designed digital / self-serve journeys which became the user’s desirable, feasible and viable channel-of-choice
·You are very proficient in Jira, Confluence, MS Office, Visio
·You have strong time-management skills
·You are very comfortable supporting multiple initiatives simultaneously
·You have worked in a highly-regulated industry such as financial services
·You have worked as, or closely with, a digital product manager

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