Roles Infrastructure

Senior Engineer

  • Location: London
  • Type: Permanent
  • Payment: £40000 - 45000
  • Per: Annum
  • Role: Infrastructure

Posted by : George Hall

Email : George.Hall@intecselect.com

Lead Desktop Support Engineer – 2nd / 3rd Line Support

Overview:
A market leading Financial requires a Lead Desktop / 2nd / 3rd Line Support Engineer to join their team. The purpose of this role is to provide support to our London office assisting with hardware and software problems via phone, email and in person and have the ability to lead projects.

Role & Responsibilities:
• Provide senior 2nd line technical support leasing with 3rd line team working to root cause analysis is common issues
• Lead Desktop related projects
• Maintain a high degree of customer service for all support queries and adhere to all service management principles
• Take ownership of user problems, pro-active when dealing with user issues
• Respond to enquiries from clients and help them resolve any hardware or software problems
• Support users in the use of computer equipment by providing necessary training and advice

Essential Skills & Experience:
• Detailed Lead Desktop support skills and experience
• Excellent communication & interpersonal skills
• Active Directory and Group Policy
• Microsoft Exchange
• Citrix
• Strong working knowledge of Microsoft based operating systems (XP/Win7) and MS Office (2010/13)
• TCP/IP experience and basic networking
• Full understanding of PC hardware set-up and configuration
•Hands on’ approach and a willingness to learn
• Flexible, pro-active approach as a proven self-starter
• Team player who can work under guidelines to complete tasks in a timely manner
• Ability to work on individual projects against set targets

Desirable:
• Experience/understanding of Sage

Package:
•£45k basic Salary.
• Annual Bonus (up to 20%)
• Stakeholder pension (up to 10% company contribution if 5% employee contribution)
• Free lunch & subsidised breakfast
• Private health
• Excellent benefits package.

Lead Desktop Support Engineer – 2nd / 3rd Line Support

Apply for this role

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