Roles Infrastructure

Senior Desktop Support Engineer

  • Location: London
  • Type: Permanent
  • Payment: £40000 - 45000
  • Per: Annum
  • Role: Infrastructure

Posted by : Hannah Burdett

Email :

Senor Desktop Support Engineer – EMEA


A global British FTSE250 company one of the world’s oldest and most prestigious shipping companies with 1600+ users over 60 locations worldwide are looking to recruit an experienced Senior Desktop Engineer to be based at their London office working as part of a global team.

Role & Responsibilities:
Working within the IT Support team, the role will require a high level of technical expertise and will be the key point of contact for the End User community globally. The role will need to support the activities of desktop services and will involve working with the regional IT and business teams to support the desktop environment.
·Maintain and oversee installation, configuration, maintenance and troubleshooting of end users Workstation hardware, software and peripheral devices, as well as manage calls logged at the Support Desk ensuring timely resolution in accordance with the agreed SLA’s.
·Have a high level of technical ability that you are happy to share within a team framework
·Have a high level of professional responsibility

Essential Skills & Experience:
·Strong knowledge of Windows 7 / 10 environment
·Exceptional working knowledge of all products within the Microsoft Office Suite (Office 2013, 2016 and Office 365)
·Very high-level knowledge of Active Directory administration
·Exchange 2007 / 10 / 16
·VMware Virtualization & Administration (Horizon)
·Unified Communications Manager / CallManager or similar experience
·ITSM tool experience, ideally ServiceNow

·ITIL Foundation certification (ideally V2)
·PowerShell or similar scripting tools
·Apple hardware & OS
·Azure AD
·MS Intune
·Apple Hardware & OS

·£40-45k basic salary
·Excellent annual bonus
·Pension scheme (up to 10% company contribution)
·Free lunch daily
·Other excellent benefits

Desktop Support Engineer- EMEA

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