Quality Assurance Specialist

  • Location: Chatham
  • Type: Permanent
  • Payment: £40000 - 45000
  • Per: Annum
  • Role: Other

Posted by : Jacob Smith

Email : Jacob.Smith@intecselect.com

Quality Assurance Specialist

Opportunity:
A highly reputable FTSE 250 client is searching for a Quality Assurance Analyst with prior experience of working within a regulatory environment (finance or insurance). The key purpose of this role is to support the Quality Assurance and Quality Control Manager with the on-going design, implementation and maintenance of the Quality Assurance and Control frameworks across Operations within the UK.

The Quality Assurance Analyst will be part of the QA team located in the UK, responsible for ensuring operational processes are being managed effectively and in line with business policy and procedures. Additionally the chosen candidate will Support w quality testing based on agreed sample and testing methodologies.

Roles Responsibilities:

  • Review and maintain the overall current quality assurance framework ensuring that appropriate controls are in place and remain relevant reflecting any changes in processes or new processes.
  • Maintain and implement quality control measures and controls to understand where all business risks are identifying how we mitigate the risks or action plans to remove.
  • Conduct trend analysis using Operational data (quality results, incidents raised, complaints, training requests and audit outputs) to identify and agree scope for specific quality assurance review.
  • Support with Compliance and Business policy regular reviews identifying Operational gaps or implementation issues working with policy owners to ensure content is influenced as appropriate.
  • Streamline and review current quality MI reporting and documentation suggesting ways to introduce reporting and quality results control efficiencies.

Key Skill Set:

  • Robust knowledge of finance or insurance products and the associated origination and servicing processes & controls
  • Good knowledge of ethical standards, BCOBS, MCOBS, DISP and investigating MPPI claims.
  • Robust knowledge of Banking operational functions
  • Understanding of Mortgage & Systems
  • Quality assurance design, control and system implementation.
  • Ideally some coaching experience

Package:
£40,000 – £45,000
Annual bonus-up to 12.5%
25 days’ holiday
Competitive pension
Strong Pension

Please respond to this advert with an up to date version of your CV and the leading consultant will be in touch.

Quality Assurance Specialist

Apply for this role

Other vacancies

Other

  • Chatham
  • £40000 - 45000
  • Permanent
  • 16th Feb

J1776

Other

  • Chatham
  • £40000 - 45000
  • Permanent
  • 16th Feb

J1679

Other

  • Chatham
  • £40000 - 45000
  • Permanent
  • 16th Feb

J1789