Roles Infrastructure

IT Service Owner / Delivery Manager

  • Location: Wolverhampton
  • Type: Permanent
  • Payment: £40000 - 46000
  • Per: Annum
  • Role: Infrastructure

Posted by : Jacob Smith

Email : Jacob.Smith@intecselect.com

IT Service Owner / Delivery Manager

This opportunity will be 100% remote interview process with scope to start 100% remotely due to the current COVID 19 situation utilising video.

Organisation:
The IT Service Owner / Delivery Manager will oversee and assure delivery of all end-to-end IT services for the areas of the finance business overseeing the mortgage department. This is a permanent role paying £46,000 to be based in Wolverhampton + benefits.

Positive Overview:
The key purpose of this role is to ensure that Service Delivery for IT systems provided to these areas is to a high standard, by ensuring the business has stable, performant and secure systems from a day to day operational, resilience and design perspective. The Service Owner will be accountable for delivery of these services to agreed targets, whilst driving service improvements and cost efficiencies. Overall, the role will ensure that the IT services delivered meet both the current and, strategically, future needs of the business as defined by the relevant stakeholders.
The role will require the job holder to work with colleagues within both IT and the business under direction from the Head of Service Delivery – the role has close links to teams responsible for IT-related disciplines, including Infrastructure, Networks, Security, Change Management, Risk and Resilience.
Experience Requirements
• Minimum of 2 years’ previous experience of Incident Management and Problem Management is critically
• 2 years’ previous experience of Service Level Management is essential, including the ability to author Service Level and Operational Level Agreements
• 2 years’ previous experience of reviewing and managing third-party vendors and underpinning contracts
• 1 year previous experience of Mortgages – either from working within a business role, or from supporting relevant IT services

Knowledge Requirements:
• Excellent working knowledge of ITIL processes, particularly around IT Service Management, is essential
• A basic understanding of IT Continuity best practice is essential
• An intermediate understanding of Mortgage delivery processes and systems is desirable
• A basic working knowledge of contracts would be desirable but is not essential
• A basic knowledge of Service Now is desirable

Salary & Benefits:

  • •£46,000

• 15% Bonus
• Work from home options
• Flexible working
• 25 Days Holiday
• Medical Cover
• Life Cover
• Pension
• Flexible Benefits

This opportunity will be 100% remote interview process with scope to start 100% remotely due to the current COVID 19 situation utilising video.

IT Service Owner / Delivery Manager

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