Roles Infrastructure

IT Operations Manager

  • Location: Reigate
  • Type: Permanent
  • Payment: £85000 - 95000
  • Per: Annum
  • Role: Infrastructure

Posted by : Amy Simpson

Email : amy.simpson@intecselect.com

Technology Operations Manager – Circa £90K – Reigate/London/Remote
Overview:
An excellent opportunity has arisen with an exciting FTSE 250 financial services organisation for a Technology Operations Manager. The successful individual will lead the team who protect critical information, systems, and assets, build solutions, implement new software and hardware, provide training, and assist in the execution of the IT strategy. Our client have a flexible approach to home working but will require weekly trips to the Reigate or London offices.

Whilst our client have a Cloud First strategy, they also have a significant on premise estate, so an ideal candidate will have experience and desire to work in both those areas of technology.

Role & Responsibilities:

  • Managing and improving the effective and reliable service provision of IT Service Management, unified service desk, service operations, service transition, continual service improvement, supplier management and strategy
  • Define and drive improvements in relevant KPI’s to demonstrate value delivery to the wider business
  • Support the business to drive the shift in the department’s operating model from a traditional structure to one that works towards a cloud-centric based environment; operating as a managed services partner, embedding the use of automation, artificial intelligence, analytics and continuous improvement, integration & development methods
  • Lead a team of system engineers in their day to day activities to deliver end to end service to our customers both internal and external
  • Managing environments in accordance with company security guidelines
  • Liaise with cross functional management peers to deliver an outstanding experience
  • Provide guidance, thought leadership, and mentorship to the system administrators and other colleagues teams to build cloud competencies
  • Develop and define operational acceptance criteria and documentation

Essential Skills and Experience:

  • At least 5 years in a similar role in a blue chip / enterprise scale environment on a 24/7 basis
  • Experience across Microsoft technology stack, both on premise and Cloud based
  • Good technical knowledge of networking technologies, firewalls, routing and cyber security
  • Extensive experience in incident and problem management
  • Working in a regulated industry (preferably FCA / PRA controlled)
  • Leading in an Agile/Scrum environment
  • Experience in a DevOps / DevSecOps environment
  • Previous team leadership experience

Package:

  • £90K basic
  • 40% annual bonus
  • 25 days leave + bank holidays (holiday buying scheme)
  • Pension Contribution (up to 5% from you 10 % from them)
  • Private medical cover with Bupa
  • + Excellent benefits package

Technology Operations Manager – Circa £90K – Reigate/London/Remote

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