Front Office Application Support Analyst

  • Location: London
  • Type: Permanent
  • Payment: £60000 - 65000
  • Per: Annum
  • Role: Other

Posted by : George Hall

Email : George.Hall@intecselect.com

AVP Front Office Support Analyst – Investment Banking City of London – 65k – Remote working + excellent benefits
Overview:
An excellent opportunity has arisen with one of the world’s leading financial groups. Global network with around 3,000 offices in more than 50 markets. The Group has over 180,000 employees and are looking to recruit a ServiceNow Specialist to be a Subject Matter Expert to join team within Service Management Department

Roles & Responsibilities:
·To provide first-line support for existing systems: investigating/tracking issues and seeing them through to resolution. This may include working with other development and infrastructure teams or with external vendors.
·To keep desk procedures and support documentation relevant and accurate.
·To support processes / services running on Linux servers and System monitoring
·To adhere to processes for documentation, testing and release management where relevant.
·To participate in ad-hoc control/review tasks for technology and business management.
·Taking part in application support rota and on-call rota
·Cooperation with developers for testing new functionality

Skills and Experience:
·Strong problem solving skills: to work alongside developers and other teams to investigate / resolve issues
·Able to communicate with technical peers, business users and management
·Microsoft SQL / Sybase and general database skills for queries and data manipulation
·Experience supporting applications hosted on Linux/Windows servers
·Able to produce clear and accurate system / procedure documentation
·Computer Science or Software Engineering education
·Support Experience in at least one system (Fidessa, Ipreo’s IssueBook)

Desirable
·Knowledge of Jira, automation / monitoring systems: BMC Control-M
·Programming experience
·Knowledge of Investment Banking; experience of working in a front office or back office tech role.

Package:
•£60,000-£65,000 basic salary
•20% bonus scheme
•Remote working available
•+ excellent benefits

AVP Front Office Support Analyst – Investment Banking City of London – 65k – Remote working + excellent benefits

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