First Response Technician

  • Location: Watford
  • Type: Permanent
  • Payment: £20000 - 27000
  • Per: Annum
  • Role: Other

Posted by : George Hall

Email : George.Hall@intecselect.com

First Response Technician – Watford – Permanent
Overview:
To undertake water damage, fire damage and accidental damage restoration projects (drying, cleaning and sanitising as appropriate), ensuring customers receive excellent service whilst managing claims costs and expenses within the scope of the insurance policy.

Role & Responsibilities:
·Effective day to day management of instructions under your control; excellent communications with policyholders and any other relevant individuals
·Working closely with the First Response, Surveying and Claims teams to ensure that all instructions are acted on in a timely manner and in line with any KPI or SLA as required
·Undertaking onsite inspections, installation and monitoring of drying equipment, mitigation assessments and cleaning following water, fire and other perils.
·To ensure that works are carried out and completed in the shortest period possible and maintained as such until the claim is concluded
·Maintain claim files to a very high standard ensuring that all documents, photographs and communications are accurately recorded in chronological order for audit, complaints analysis and client review
Skills & Experience:
·Excellent spoken and written communication skills.
·Knowledge of the Insurance claims process
·Previous experience within damage restoration
·Asbestos awareness
·Excellent customer service skills
·Tact and assertiveness when dealing with customers who may be distressed.
·Ability to work within a team and with a wide variety of customers
·Ability to work well under pressure and meet deadlines.
·PC literate with good administrative skills.
·Ability to take direction and to take on increased ownership and responsibility when necessary.
Package:
·£ – Dependent on your experience/expectations
·Bonus Scheme (10%)
·+ Excellent benefits

First Response Technician – Watford – Permanent

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