EUX/EUT Support Manager
A highly reputable financial services corporation is seeking an experienced EUX / EUT Support Manager to lead a team of 2nd line engineers supporting global end-user technologies. In this role, you’ll collaborate closely with infrastructure, applications, and secity teams to ensure seamless end-to end performance across the organisation. You’ll play a key role in driving the adoption of Azure, SharePoint, Windows 11, and Intune, with your leadership being instrumental in optimising end-user technology and supporting the company’s transition to a modern, scalable, and secure infrastructure. Our client is paying a day rate of £475 to £525 per day for a 6/12 month project to be based in Chatham or Wolverhampton on a hyrbid basis (2/3 days).
Core responsibilities:
- Manage workload and priorities for the End User Technology Team
- Automate, orchestrate, and integrate processes to simplify end user technology deployment
- Ensure End User Support targets are met or exceeded, with performance visibility through reporting and dashboards
- Manage the EUT budget, contribute to planning and reforecasting
- Collaborate with strategic partners to manage end user technology hardware and address performance issues
- Line manage and coach direct reports, handling performance, development, and recruitment
- Coordinate with third-party maintenance and support providers
- Maintain End User Support documentation and IT hardware/software asset register
Core skill requirements:
- Excellent knowledge of Microsoft Windows Operating System is essential
- Experience leading a team responsible for end user technology is essential
- Good knowledge of End User Computing/Mobile Device Management/Collaboration Tools and Meeting Room technologies is essential
- Basic knowledge of Enterprise Technologies is essential
- Good knowledge of ITIL basics and principles is desirable
Nice to Have:
- Experience with End User Technologies such as Azure, Azure AD, SharePoint and Intune
2 stage interview process, to start ASAP.