Desktop Support Engineer- EMEA
A global British FTSE250 company one of the world’s oldest and most prestigious shipping companies with 1600+ users over 60 locations worldwide are looking to recruit an experienced Desktop Engineer to be based at their London office working as part of a global team.
Working within the IT Support team the role will require a high level of technical expertise and will be the key point of contact for the End User community globally. The role will need to support the activities of desktop services on a 24/7 basis and will involve working with the regional IT and business teams to support the desktop environment.
Role & Responsibilities:
·Provide technical support to end users.
·Maintain and oversee installation, configuration, maintenance and troubleshooting of end users Workstation hardware, software and peripheral devices, as well as manage calls logged at the Support Desk ensuring timely resolution in accordance with the agreed SLA’s.
·Be a point of escalation for 1st line support calls
·Have a high level of technical ability which you are happy to share within a team framework
·Have a high level of professional responsibility
·Maintain a professional demeanour
Essential Skills & Experience:
·At least 5 years’ experience of working in an IT technical support role including being able to demonstrate excellent problem solving skills with the ability to visualise a problem or situation and think abstractly to solve it.
·Have experience and the ability to handle a constantly changing flow of support calls and technical assistance; remain productive during quiet times; be able to multitask effectively during busy times and remain professional and patient during stressful situations.
·Strong knowledge of Windows 7 / 10 environment
·Exceptional working knowledge of all products within the Microsoft Office Suite (Office 2013, 2016 and Office 365)
·Very high level knowledge of Active Directory administration, including adding users, configuring PCs and groups.
·Comprehensive knowledge of group policy
·High level of theoretical knowledge of Exchange 2007 / 10 and SMTP
·Understanding of a Wintel Environment
·Have the ability to act on own initiative. A proven self-starter who can still work well within a team and within a framework of procedure and policies.
·Genuinely want to deliver a first-class service.
·Be able to provide technical support over the telephone / at the desk with good communication skills and a professional demeanour and be self-motivated to on the job training and continuous personal development.
Technical role with detailed hands on experience of the following technologies:
·Apple hardware & OS
·ServiceNow ITSM tool experience
·ITIL Foundation certification (Minimum V2)
·Working Knowledge of ITIL Incident, Problem, Change Management
·MS Server 2012 / 16
·MS Exchange 2013 / 16
·Active Directory, Exchange (both on-perm & O365)
·VMware Virtualization & Administration (Horizon)
·BYOD and remote access solutions (MFA, MS Intune)
·Microsoft Azure Active Directory administration
·Apple Hardware & OS
Desktop Support Engineer- EMEA