Desktop Support Engineer
A market leading financial company requires an experienced Desktop Support Analyst to provide 1st & 2nd line support to their internal users.
Role & Responsibilities:
·Be the first point of call for IT related issues from internal staff.
·Diagnose a wide range of support queries, over the phone and face-to-face.
·Be able to spot potential technical vulnerabilities and suggest resolution.
·Administer the internal ticketing system and act upon requests for change and system access.
·Proactively monitor systems and take preventative measures to reduce system downtime.
·Highlight possible trends from re-occurring incidents.
·Update the internal knowledgebase with both technical guides for colleagues, and system usage procedures to aid customers.
·Strong experience with Microsoft technologies across the board (e.g. Active Directory, Exchange, SQL).
·General knowledge of networking concepts and technologies (e.g. TCP/IP stack, VLANs, firewalls).
·Good general knowledge of working with database systems (e.g. Security management, Backup/Restoring).
·Experience of managing virtual platforms, ideally within a VMware or Hyper-V environment.
·2 years+ of 1st line technical helpdesk environment.
·2nd line technical support experience.
·Experience of working within a change control environment.