Desktop & Infrastructure Support Manager – Hybrid / London – £90K + Excellent Benefits
Overview:
A global financial services firm is hiring a desktop / 2nd Line & Infrastructure Support Manager to lead a newly formed team supporting critical IT operations. Acting as the bridge between 1st Line Support and 3rd Line Engineering, you’ll manage day-to-day service delivery across server, cloud, and network infrastructure.
This is a hands-on, customer-facing leadership position, ideal for someone with a strong service delivery mindset, excellent technical grounding, and proven people management experience.
Role & Responsibilities:
- Lead and develop the 2nd Line Infrastructure team
- Oversee incident, problem, and change management
- Support complex technical escalations
- Drive service improvement and operational excellence
- Contribute to infrastructure roadmap and automation initiatives
Essential Skills & Requirements:
- Experience managing 2nd/3rd Line teams in enterprise environments
- Strong knowledge of Windows Server, O365, VMware, Intel, Azure, Citrix and networking (e.g. Checkpoint, Cisco Meraki)
- Proficient in PowerShell (Terraform a bonus)
- ITIL knowledge and relevant technical certifications
Package:
- £80K – £90K basic salary
- Hybrid – London (3 days per week)
- Discretionary bonus
- Excellent pension contribution (up to 17%)
- Private healthcare
- Excellent additional lifestyle and health benefits
Desktop & Infrastructure Support Manager – Hybrid / London – £90K + Excellent Benefits