Customer Success Associate

  • Location: London
  • Type: Permanent
  • Payment: £35000 - 40000
  • Per: Annum
  • Role: Other

Posted by : Hannah Burdett

Email : hannah.burdett@intecselect.com

Customer Success Associate – £35-40k – remote – Saas

Overview:
An excellent opportunity has arisen with a market leading, Data driven Saas Company for a Customer Success Associate with excellent relationship building abilities.

The role and responsibilities:
• Responsible for a portfolio of clients ensuring their use of our product is closely aligned with their business strategies
• Pro-actively engage with clients and build long lasting relationships through regular touch points
• Understand key customer requirements and provide best practice advice
• Strong project management skills for the implementation of additional services with our existing client base and upgrading of clients to new features
• Educate and inform clients on new features / roadmap visibility
• Ensure customer concerns are addressed and escalated where appropriate
• Work with internal functions to evolve, scale and improve the customer’s experience

Essential skills and experience
• 3+ years of experience in a customer success type role owning multiple client relationships and building meaningful relationships
• Experience of managing projects successfully ensuring activities are complete to a high standard and time efficient manner
• Experience delivering on key Customer Success metrics
• Excellent communication skills, both verbal and written

Package
•£35-40k basic salary
• Remote / flexible working
• Learning opportunities
• Share options
• Excellent career progression

Customer Success Associate – £35-40k – remote – Saas

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