Roles Infrastructure

Application Support Analyst

  • Location: London
  • Type: Permanent
  • Payment: £30000 - 45000
  • Per: Annum
  • Role: Infrastructure

Posted by : Hannah Burdett

Email : hannah.burdett@intecselect.com

Application Support Analyst – Fintech – London & remote

Overview:
An excellent opportunity has arisen with a market leading technology company for a dynamic and tech savvy Support Analyst to support our clients internal bespoke applications as well as provide 1st and 2nd line support.

Role & Responsibilities:
• Support bespoke internal applications
• Provide 1st line support to clients for all operational incidents and support requests.
• Provide 2nd Line triage and where resolution is not within the scope of the desk, escalation to relevant 3rd line teams.
• Managing Incident and problem tickets within SLA’s
• Daily handovers and accepting handovers across all regions
• Supporting the client success teams with MI and discussions for regular client meetings
• Client liaisons re product updates, certificate renewals and agreed downtime
• Documenting learnings and sharing with Global Service Desk Team
• Drive automation of process within Global Service Desk

Essential Skills & Experience:
• Solid experience in 1st and or 2nd Line Support
• ITIL V3 foundation or higher in a dedicated discipline
• Essential – experience of working in a Global Service Desk
• Experience with interrogating logs through an number of tools
• Experience of using JIRA

Desirable:
• Experience in supporting internal clients infrastructure – MAC’s
• Experience of Java / Groovy languages, read and understanding – preferred
• Experience in the Insurance industry – preferred

Package:
•£30-45k
• Remote working (On site 3-4 times a month)
• Bonus
• Excellent pension scheme
• Private healthcare

Application Support Analyst – Fintech – London & remote

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