Roles Infrastructure

3rd Line Support Engineer

  • Location: Maidstone
  • Type: Permanent
  • Payment: £30000 - 40000
  • Per: Annum
  • Role: Infrastructure

Posted by : James Nourse

Email : james.nourse@intecselect.com

3rd Line Support Engineer – Up to £40,000 – Maidstone, Kent

Our client is seeking for a 3rd Line Engineer who will work closely with the support team including other engineers and working closely with the IT Director. You would be acting as a technical lead in a major incident or priority 1 situation, and you may also assist the Project Manager with implementations and research/training in new technologies.
 
They are looking for a confident experienced individual with a passion for IT Helpdesk Support and learning new technologies who can work in a team and independently. A proven history of providing IT support and acting as an escalation point for the 1st and 2nd line support team is ideal.
 
Requirements:

  • Provide Remote and On-site support for their customers
  • Minimum 3 years’ experience in an IT Support environment at a 3rd or advanced 2nd line level at least
  • Windows server administration from 2008/2012 up to latest Server 2022
  • Microsoft SQL Server
  • Active Directory / DNS / GPO / Powershell
  • Microsoft 365 Tenant Deployment / Configuration (Exchange / SharePoint / Azure AD)
  • Virtualisation such as Microsoft Hyper-V, VMWare ESXi, SAN Technology, Azure, AWS
  • Experience with networking including switch & VLAN configuration
  • Anti-Virus/Endpoint Protection Technologies
  • Hosted IP Telephony
  • Configuration of Access Control (Firewalls/VPN)
  • Ability to prioritise workload.
  • An ability to explain technical problems in a simple way to end users

 
Package:

  • Up to £40,000 basic salary
  • Hybrid working
  • + many other excellent benefits

 
3rd Line Support Engineer – Up to £40,000 – Maidstone, Kent

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