Roles Infrastructure

3rd Line Support Engineer

  • Location: Oxford
  • Type: Contract
  • Payment: £350 - 400
  • Per: Day
  • Role: Infrastructure

Posted by : Rohan Giles

Email : rohan.giles@intecselect.com

3rd Line Support Engineer – Global brand – Oxford – Hybrid – 6 month contract – Inside IR35
 
Rate: £350-400pd inside IR35
Inside IR35 – 6 months contract  
Oxford – Hybrid (3 days onsite)
 
Overview:
We are currently partnered with a Global brand who are looking for a highly skilled 3rd Line Support Engineer with expertise in Microsoft Modern Workplace solutions, particularly Microsoft Intune. You will play a critical role in providing advanced support, troubleshooting complex issues, and driving the adoption of modern workplace technologies.
 
Role and Responsibilities:

  • Provide 3rd line support for Modern Workplace technologies, including Intune
  • Troubleshoot and resolve escalated issues related to device management, security policies, application deployment, and user access
  • Install, configure, and maintain devices to support lab equipment, and software applications within the laboratory
  • Collaborate with scientists, researchers, and lab staff to understand their specific needs and recommend digital solutions
  • Implement best practices to ensure the reliability and consistency of digital systems in the lab
  • Assist in the design, configuration, and optimization of Microsoft Intune to ensure a seamless user experience
  • Collaborate with 1st and 2nd line support teams to provide knowledge transfer and resolve complex incidents
  • Implement and manage compliance and security policies in line with industry best practices
  • Support Windows 10/11, macOS, iOS, and Android environments within the enterprise
  • Assist in the rollout of new features and updates to Microsoft Modern Workplace solutions
  • Provide documentation, training, and best practices for end-users and IT support teams
  • Liaise with vendors and Microsoft support when required to resolve critical issues

 
Essential Skills and Experience:

  • Proven experience in a 3rd line support role with a focus on Modern Workplace technologies
  • Expertise in Microsoft Intune and Windows Autopilot
  • Strong understanding of Microsoft 365
  • Hands-on experience with device compliance, security baselines, and application packaging/deployment
  • Proficiency in Windows 10/11, macOS
  • Familiarity with ITIL framework and service management processes
  • Excellent troubleshooting, analytical, and problem-solving skills
  • Strong communication skills with the ability to explain technical concepts to non-technical users

 

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