Roles Infrastructure

3rd Line Support Engineer

  • Location: London
  • Type: Permanent
  • Payment: £45000 - 55000
  • Per: Annum
  • Role: Infrastructure

Posted by : Mary-Beth Hamilton

Email : MaryBeth.Hamilton@intecselect.com

Senior 3rd line Support Engineer – London – £55k + an excellent benefit package + bonus

Overview:
An excellent opportunity has arisen with a leading Managed Service Provider for a Senior 3rd line Support Engineer to be responsible for the smooth running of the IT Operations at customer sites and to act as an escalation point to the service desk.

Our client is a highly regarded company that provides high-level IT Services and IT Solutions to businesses throughout the United Kingdom. They are a growing organisation and support some of the biggest brand names in UK.

Role & Responsibilities:
• Administer and maintain customer infrastructure, including Active Directory, Azure AD, LAN, Internet access, Firewalls and Exchange/Office 365
• Design and implement best in class, technical solutions for customers
• When assigned, provide strategic management and leadership for the customer, ensuring that this delivers on the clients technical and business objectives
• Handle escalated calls from the first/second line Service Desk
• Take ownership and drive forward any assigned support tickets escalated from the service desk
• Management of relationships with third parties and suppliers

Essential Skills & Experience:
• Excellent knowledge of Microsoft Windows Server 2008/2012/2016/2019
• Strong Knowledge of Azure
• Strong knowledge of VMware
• Strong knowledge of Microsoft Exchange Server and Office 365
• Thorough knowledge/experience of troubleshooting networking protocols and technologies such as LAN, WAN, VPN, Firewall, DSL Routers
• Knowledge of Windows Script Host/VBScript/ PowerShell
• Good knowledge of Microsoft Windows 7-10
• Experience of IT projects and support at a senior / technical lead level

Desirable:
• Previous experience working for a Managed Service Provider

Package:
•£55k basic salary
• Generous bonus
• Excellent benefits package
• Flexible working
• 25 days holiday + bank holidays

Senior 3rd line Support Engineer – London – £55k + an excellent benefit package + bonus

Apply for this role

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