Roles Infrastructure

2x Service Desk Analyst’s

  • Location: Bristol
  • Type: Permanent
  • Payment: £28000 - 32000
  • Per: Annum
  • Role: Infrastructure

Posted by : Phodi Papa-Adams

Email : Phodi.Papa-Adams@intecselect.com

2x Service Desk Analyst’s–Bristol-£28,000 to £32,000

Overview:
A UK top 20 accountancy who have offices based all over the UK are seeking 2x Service Desk Analyst’s to join their growing IT department. The roles will be based in my clients Bristol office.

Role & Responsibilities:

• Responsible for handling requests and providing operational first/second line support
• Diagnosing and resolving technical issues on your own and as part of a team
• Assist with troubleshooting and resolving infrastructure issues
• Handling escalated calls from IT Service Desk members
• Provide support to users via telephone, email and remote control
• Ensure regular call updates to manage client expectations
• Confident, clear and professional telephone manner
• Creating, updating and resolving incidents in ticketing system
• Excellent written and verbal communication skills
• Keeping documentation up-to-date
• Liaising with 3rd parties and suppliers
• Administration support via Active Directory
• Following processes and procedures
• Carrying out daily check on firm’s infrastructure systems
• Flexible rota – Out of Hours cover on weekends

Essential Skills & Experience:
• Proven experience of supporting a Service Desk function and offering 1st/2nd line support
• Ability to resolve all issues and escalate to other team members and management when needed
• Excellent customer service skills
• Able to provide high quality technical support
• Strong communication, problem solving skills and time management skills
• Technical experience with Microsoft Windows products, XenDesktop, Video and Audio conferencing products, Skype, document management systems, Apple IOS, VMWare, Active Directory
• Ability to follow processes, policies, procedures and guidelines
• Continually strive for improvement and development

Package:
•£28,000 to £32,000 basic salary
• Annual bonus and pension
• Eligibility to firms Profit Sharing Plan
• Genuine career progression and development

2xService Desk Analyst’s -Bristol-£28,000 to £32,000

Apply for this role

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