Roles Infrastructure

1st Line Support Engineer

  • Location: Kent
  • Type: Permanent
  • Payment: £22000 - 28000
  • Per: Annum
  • Role: Infrastructure

Posted by : Alfie Wheelwright

Email : Alfie.wheelwright@intecselect.com

1st Line Support Engineer – Kent – Consultancy – £22,000-£28,000 + Excellent Benefits
 
Overview:
An exciting opportunity has arisen with an award-winning IT Managed Service Provider to join as a 1st Line Support Engineer.  They are looking for a dynamic and ambitious individual who prides themselves on providing a high level of delivery and expertise in their performance. The successful candidate will have experience working in a fast-paced environment, be able to work to tight deadlines and be confident in offering excellent customer service.
 
Role & Responsibilities:

  • Responding to inbound calls effectively
  • Logging customer issues, queries and requests into the internal ticket management system
  • Providing 1st line Server, Network & Desktop technical support
  • Conducting hardware configurations and software installations
  • Managing and working to internal and customer SLA’s, escalating problems when necessary
  • Creating and maintaining infrastructure documentation tailored to individual clients needs
  • Taking proactive end-to-end ownership to resolve issues when they arise
  • Managing client expectations through clear communication

 
Essential Skills & Experience:

  • 0-2 years’ experience in a similar role
  • Previous experience working for a MSP
  • Active Directory
  • MS Windows
  • Office 365
  • Customer-facing experience
  • Confident working to client Service Level Agreements (SLAs)
  • Experience working in a broader service delivery function
  • Able to confidently support multi-site clients
  • An analytical problem solver who is able to work autonomously

 
Package:

  • Salary up to £28,000
  • Legal & General pension contribution
  • Many more excellent benefits

1st Line Support Engineer – Kent – Consultancy – £22,000-£28,000 + Excellent Benefits

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