Roles Infrastructure

1st Line Engineer (Call Logger)

  • Location: Maidstone
  • Type: Permanent
  • Payment: £18000 - 21000
  • Per: Annum
  • Role: Infrastructure

Posted by : Jacob Smith

Email :

First Line Engineer (call logger)

Are you interested in pursuing a career in Information Technology?

A leading organisation that operated within the finance industry is currently searching for three First Line Engineers (call loggers) who possess a minimum of 6 months experience within an IT-related industry. This is a fantastic career opportunity to work for a collaborative organisation that offers its employees training, progression prospects and a chance to work with advanced technology.

You will be the first point of contact with customers, engineers and internal staff calling into a busy service desk. You must have a basic understanding of IT Desktop Support and have experience in dealing with customer calls.

Key responsibilities will involve:

  • Service call logging
  • Providing basic telephone support to internal and external bodies
  • Helping to ensure SLA targets are being met
  • Assisting the Technical Support team with any requests
  • Ensure escalation are raised to the correct departments/managers

To enable you to grow and progress, our client’s management team has put in place not just the funds, but the support to enable progression. Whether you need time off to sit exams, or you need to operate a flexible schedule to accommodate an evening class, or you need your manager to give you more exposure to something new, our client will accommodate your needs.

Key Technical Skill Set:

  • Windows 7&10
  • Basic experience with AD
  • Basic office 365.
  • Experience of dealing with customer calls – either in a call centre/helpdesk/IT environment
  • IT literate, excellent communication / organisation skills.
  • A flexible team player that is willing to help others


  • £18,000 -£21,000 Salary Circa
  • Private Medical Insurance
  • 25+ Holidays.
  • Training (dedicated IT trainer)
  • Progression prospects

If you can please respond to this advert with an up to date version of your CV.

First Line Engineer (call logger)

Apply for this role

Other vacancies


  • Maidstone
  • £18000 - 21000
  • Permanent
  • 16th Feb



  • Maidstone
  • £18000 - 21000
  • Permanent
  • 16th Feb



  • Maidstone
  • £18000 - 21000
  • Permanent
  • 16th Feb